1. Overview
We want you to be confident before you enrol or start a project, which is why we offer free demo calls and counselling. This policy explains when refunds are available.
2. Live courses
- You may request a full refund up to 48 hours before your batch starts.
- After the batch has started, you may request a refund within the first 7 days if you have attended no more than two sessions. A processing fee of up to 10% may be deducted.
- No refunds are available after 7 days from the batch start date, but you may request a one-time transfer to a future batch.
3. Recorded courses
Because digital content is accessible immediately, recorded courses are non-refundable once access has been granted, except where the content cannot be accessed due to a technical fault on our side that we are unable to resolve.
4. Mentorship
Unused mentorship sessions may be rescheduled with at least 24 hours' notice. Refunds for unused sessions in a mentorship package are considered on a pro-rata basis within 15 days of purchase. Completed sessions are non-refundable.
5. Development projects
- Advance payments cover specification and initial development work and are non-refundable once work has begun.
- If a project is cancelled by the client mid-way, payment is due for work completed up to the cancellation date.
- If we are unable to deliver the agreed scope, a refund will be issued for the undelivered portion.
6. Trading results
Refunds are not provided on the basis of trading losses or the performance of any strategy, as trading outcomes depend on market conditions and decisions outside our control.
7. How to request a refund
Email contact@robo-trading.com with your name, registered phone number, course or project name and reason for the request. Approved refunds are processed to the original payment method within 7 to 10 working days.
8. Contact
Robo Trading
702, Shree Hari Heights, Moshi,
Bharat Mata Chowk, New BRTS Road,
Pune, Maharashtra 412105
Phone: +91 84119 42121
Email: contact@robo-trading.com